How We Collect Personal Data 🔒

We collect personal data when you:

• Make a booking

• Sign up for our mailing list

• Access our site

• When you contact us via email and social media

Why We Use Your Personal Data 🤷‍♂️

We use personal data for the following:

• To provide the services you request, such as a booking. We also use your personal data for related internal administrative purposes, such as accounting and records, and to let you know of any changes to our offerings.

• To send mailing lists when we have your permission, or when permitted by law.

• To carry out marketing analysis. For example, we look at what you have viewed on our site to better understand what your interests are, and to improve our marketing by making it more relevant to your interests.

• For statistical purposes such as analysing the performance of our site.

• To respond to your feedback and to resolve issues.

• For security and fraud prevention to ensure our sites are safe and used in line with our terms of use.

What Personal Data We Collect And Why 📂

BOOKINGS

When visitors make a booking, we collect your name, email address, and phone number. This is to confirm the booking, payment details and send a reminder of the session.

CONTACT FORMS

When a visitor submits a contact form, we collect their name and email address. This enables us to reply and respond to visitor inquiries.

COOKIES

When you visit the site we may collect personal data from you automatically using cookies. A cookie is a small file that can be put on your device to allow us to recognise and remember you.

ADVERTISING THAT WE PLACE ON OUR SITE OR ON OTHER SITES

We also use personalised online advertising to promote our services. This means that you may see advertising for our services on our site and when you are on other, third-party sites, including social media platforms. 

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content, such as videos, images, or articles. Embedded content from other sites behaves in the same way as if the visitor has visited that site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that site.

ANALYTICS

The site also contains Google analytics to see how users interact with the site so we can improve user experience.

We also have the Facebook Pixel on the site which also analyses how users interact with the site.

How We May Contact You ✉️

On occasion, we might send you service emails when you book a session with us.

We may also send you materials we think may interest you such as offers, promotions and package announcements

If you have raised a concern with us, we may contact you to answer your query and attempt to resolve it. 

How We Protect Your Data 🔐

We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and accidental loss, damage or destruction.

Your Rights With Regard To Personal Data 🗂️

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additionally, if you would like to have a copy of the personal data we hold on you or you think that we hold incorrect personal data about you, please email info@flintsocial.co.uk. We will deal with requests for copies of your personal data or for correction of your personal data within one month. However, if your request is complicated or if you have made a large number of requests, it may take longer.