Studio Booking Terms & Conditions

Please note that the Terms & Conditions as laid out in this document are subject to periodic change.

Definitions

- 'You' or 'The Client' means any person or organisation dealing with the Studio or any agent, representative, servant, employee, or subcontractor of such person or organisation.

- 'The Equipment' means all fixtures and fittings and all equipment situated in or provided by Flint Social Studio (Flint Social Ltd).

- 'The Studio' means the location of the Studio, situated in G02, Brickfields, 37 Cremer Street, Hoxton, London E2 8HD.

- 'Us' or 'Flint Social Studio' means Flint Social Ltd.

- 'Building' means the building in which the Studio is situated.

Health & Safety

- Smoking is not permitted in the Studio or building. 

- Cooking and hot foods are not allowed in the Studio. 

- The Client should familiarise themselves with the location of the fire exit and fire extinguishers in the building before beginning work.

- Should the Client or a member of their party sustain an injury in the Building or the Studio, the incident should be reported to a member of staff immediately.

- Should the Client or a member of their party require first aid, staff should be notified immediately.

- Any electrical equipment brought into the Studio must have passed a recent appliance safety test (PAT).

Liability

- Use of The Studio and equipment is at THE CLIENT’S OWN RISK. The Client hereby waives rights to seek legal redress for mishaps, accidents, and/or loss while on our premises. The Client agrees to leave The Studio and building in the same condition as when The Client arrived. The Client is solely responsible for any legal infractions they or members of their party commit during the hire period, be they in The Studio or within the Building.

- The Client agrees to be solely responsible for the conduct and welfare of all persons accompanying them whilst in the Studio.

- The Client understands that if we are of the view that dangerous or negligent practices or activities are being engaged in during the hire period, we reserve the right to stop the session and require The Client and The Client’s party to leave immediately.  The Client agrees to hold Flint Social Studio, its agents, representatives, and anyone acting on behalf of the Studio completely harmless from any action, legal or otherwise, that results from The Client’s conduct.

- Save in respect of anything that cannot be excluded by Statute, Flint Social Studio takes no responsibility for any loss or damages suffered by The Client, caused by, or arising from its use of The Studio or any Equipment. All equipment and valuables brought on to The Studio premises by The Client shall be at The Client’s own risk. It is in The Client’s best interests to make sure that they have sufficient insurance to cover themselves and their equipment.

- The Client agrees to hold harmless The Studio, its owner, agents, representatives, and contractors acting on its behalf for any loss, accident, or injury to The Client’s self or anyone who accompanies The Client whilst on our premises.

Payment & Cancellation Policy

- Unless specified, prices listed do not include VAT. As we are a VAT registered company, clients must cover VAT on all bookings in addition to the listed rates.

- Payment is required immediately in order to secure a booking.

- Cancellations over 7 days in advance are entitled to a full refund.

- Cancellations with between 48 hours’ and 7 days’ notice are entitled to a 50% refund.

- Cancellations with less than 48 hours’ notice are not entitled to any refund.

Information Policy

- We will use the personal information you provide us in accordance with our Privacy Policy.

- By becoming a Client, you give permission for Flint Social to refer to you as such, including on our website and social media, and to direct others towards your brand or project by way of example. Flint Social may also use snapshots of your project for our studio showreel.

Operating Hours

- The Studio’s regular operating hours are 09:00 - 17:30.

- Full Day Hires (8 hours) are typically 09:00 - 17:00.

- Half Day Hires (4 hours) are split into Morning (09:00 - 13:00) and Afternoon (13:30 - 17:30) sessions. Short hires must also be booked within these parameters.

- Flexible timings and out of hours may be available at our discretion.

Arrival

- We advise that The Client arrives at the building 10 minutes ahead of their start time to ensure seamless access.

- The intercom buzzer for the Studio is not in use - please do not ring it. Please call or message a team member on arrival and we will grant you access.

- Please note that the Studio may have back-to-back bookings, and that the Client should never attempt to access the Studio before the hours in which it is booked. This includes knocking on the door or windows.

Timekeeping

- The session starts from the time the Studio is booked, not from the time of arrival or commencement of recording. Late arrivals will not be compensated with additional time.

- The finish time is the time by which the Client must have vacated and emptied the Studio. This includes removing any set, furniture or equipment which they have brought.

- Extending shoots on the day may be possible, depending on other bookings. In instances where it is possible, extending shoots on the day will be charged pro rata at 1.5 x the original rate, and in increments of 30 minutes. 

- Any people and/or items left in the Studio beyond the allotted time will be treated as a late finish, and charged at the same rate as a 30 minute extension of the shoot. 

- For example, a 2 hour hire at £200 overrunning by 10 minutes would be treated as a 30 minute extension at a cost of £75.

- The booking includes time set up, clear up and/or transfer data to personal device(s). The Client should factor this in when selecting the length of the session.

- Shoots in practice often take longer than planned. The Client is strongly advised to book more time than they think they will need. Unless there is a clear mistake or issue on our end, we take no responsibility for a shoot not being concluded within its allotted time. If the Client is not sure how long their shoot will take, we are happy to offer advice, but this is not to be taken as a guarantee of execution within that time frame.

Audio

- Please note that the Studio is acoustically treated and not soundproof.

- If the client is using their own equipment, we cannot guarantee that the quality of the audio will be the same as examples we have provided.

Etiquette and Props

- The Client should be respectful and mindful of other studios, businesses, and people in the building. 

- The Client is responsible for the conduct of their party towards our staff and the building’s staff. Instances of rudeness or disrespectful language towards staff will be reported to the Client and should be taken very seriously. Repeated rudeness is grounds for a shoot being suspended or cancelled without refund.

- Incidents of verbal abuse, threat, physical assault, discriminatory language and other similarly serious misconduct from the Client will result in the shoot being cancelled immediately, without refund.

- The Client should not enter any other Studio or room in the building without consent.

- The Client should not drag heavy items across the floor.

- The Client is required to remove any perishable items from the Studio at the end of their shoot. Perishable items include but are not limited to food, beverages, flowers and other items that have a limited shelf life or can spoil.

- The Client is required to remove any rubbish from the Studio at the end of their shoot.

- The Client is required to remove any props from the building at the end of their shoot. On request, props may be stored by Flint Social for an additional fee. This is at Flint Social’s discretion as storage space is very limited.

Damage to Studio

- Should the Studio appear damaged prior to the session, the Client should notify a member of our team immediately.

- While we accept that some wear and tear is unavoidable, the Client should do all they can to minimise marks and scratches on the cove. This includes footprints, and small marks where equipment is placed. The client is advised to step on the cove only when absolutely necessary, and to change / remove shoes when doing so.

- The Client accepts that the are liable to the below charges:

- Cleaning (due to multiple or large pieces of waste being left behind) charged at £50 + VAT. 

- Filling / repainting of the floor of the cove (due to multiple or severe marks and scratches) charged at £200 + VAT.

- Fees for repairs for any other damage to the studio will be determined by us, based on quotes from our suppliers, our administrative costs and the timeframes we are working within. 

- In extreme cases, where severe damage forces subsequent clients' shoots to be cancelled or rescheduled, the Client will be responsible for paying all parties compensation at a rate determined by us.

Damage to Equipment

- Should any equipment appear damaged prior to the session, the Client should notify a member of our team immediately.

- Under no circumstances should the Client, or any of their party, touch or handle any in-house equipment without explicit permission from our staff.

- If any equipment is damaged or broken due to unauthorised handling, the Client responsible will be liable for paying the cost of replacement at market value as determined by us. They will also be liable for installation fees, and emergency hire charges should the replacement not be available immediately.

- If the Client wishes to use the Studio furniture as part of their shoot, this should be agreed with us at or before the outset of the shoot. If furniture is damaged while in use by the Client, they will be liable for paying the cost of replacement at market value as determined by us.

Payment for Damage

- Payment for any damage caused is obligatory and must be settled within 14 days of receipt of our invoice.

Green Rooms

- By default, the Client has access to a comfortable communal area within the building, with sofas, chairs and tables. This is a shared space for all occupants of the building.

- It is possible to book private green rooms in the building, subject to availability. Please get in touch with us to discuss rates and requirements. To secure availability, payments for bookings involving a green room may need to be settled earlier than standard bookings.

- The green room comes with basic furnishings. The client must provide any additions which they require, such as mirrors and clothes rails, as well as any food or beverages. The building has refrigerators, and its own supply of boiling water.

- The green room should be left in the state it was found. If through lack of care, additional costs are incurred, the Client must cover these, as well as an additional £25 + VAT admin fee to Flint Social.

Spark Package

- The package is a dry hire, and includes only basic Studio lighting fixtures (attached to the ceiling). No free-standing lighting, audio/camera equipment is included.

- Our staff will be present to open and close the studio and to set the studio lighting. They are not booked as crew with this package, and will not assist with any aspect of production, including set building or derig.

- It is the Client’s responsibility to leave the Studio in the state it was found. 

Flame Package

- The package includes all in-house equipment (as detailed on our website) plus a technical operator to provide video and audio recording.

- The Client is recommended to submit a brief at least 5 working days in advance. Briefs may include shot lists, storyboards and visual references.

- While the technical operator may be able to offer some directional advice, they are not a director. Depending on the content being recorded, the Client should consider bringing their own director.

- For bookings of 6 hours or more, our staff are entitled to a 20 minute uninterrupted rest break.

Fire Package

- The package includes all in-house equipment, a technical operator to provide video and audio recording and a director/producer to oversee the shoot.

- The Client is recommended to submit a detailed brief at least 10 working days in advance. Briefs should include shot lists, storyboards and visual references.

- The Client should note that the director/producer’s role is to execute the shoot. They will prepare prior to the shoot based on the Client’s brief, but will not be expected to contribute to the planning or creative process.

- For bookings of 6 hours or more, our staff are entitled to a 20 minute uninterrupted rest break.

By making a booking, the Client agrees to abide by the terms set out in this document.

These terms and conditions shall be read and construed in accordance with English Law. The city for arbitration on any disputes arising from these terms shall be London.

Last Update: 09.11.2023